Frequently Asked Questions
Quick answers about orders, shipping, returns and customer support.
Who operates Lyvoran™?
Lyvoran™ is owned and operated by Shanghai Chunshui Jiancha Network Technology Co., Ltd.
How will I know when my order ships?
When shipment information becomes available, you may receive a shipping confirmation with tracking information.
How do I request a return?
Email service@lyvoran.com with your order number, the item involved and the reason for the request.
What if I receive a damaged or incorrect item?
Contact us promptly with your order number and photographs where relevant.
How can I contact Lyvoran™?
Email service@lyvoran.com or call +86 137 1534 4043 during customer service hours.
Legal Company: Shanghai Chunshui Jiancha Network Technology Co., Ltd.
Business Address: Room 355-101, No. 8, Lane 3129, Shenzhuan Road, Sheshan Town, Songjiang District, Shanghai
Email: service@lyvoran.com
Phone: +86 137 1534 4043
Hours: 8:00 AM–10:00 PM