1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from delivery time. Orders placed on weekends, public holidays or during unusually busy periods may require additional processing time.

2. Estimated Delivery Time

Standard delivery is generally estimated at 7–15 business days after dispatch.

Delivery estimates may vary depending on the destination, carrier operations, customs procedures, local delivery conditions, weather, public holidays or other circumstances outside our reasonable control.

Delivery dates are estimates and are not guaranteed arrival dates.

3. Shipping Charges

Any applicable shipping fee will be clearly displayed during checkout before you submit and pay for your order.

If a free-shipping promotion or threshold applies, the relevant conditions will also be displayed before the order is completed.

4. Order Confirmation

After an order is successfully placed, customers may receive an order confirmation containing the order details provided at checkout.

Please review your delivery information carefully. If you notice an error, contact us as soon as possible at service@lyvoran.com.

5. Tracking Information

When tracking information becomes available, it may be provided by email or through the applicable order-status page after dispatch.

Tracking information may take additional time to update after the carrier first receives the shipment.

6. Fulfilment and Shipping Origin

Orders may be fulfilled from our own facilities or from third-party fulfilment partners depending on product availability, inventory location and the delivery destination.

The shipping origin may therefore differ from our registered business address.

7. Customs, Duties and Import Charges

Depending on the destination country or region, an order may be subject to customs procedures, import taxes, duties or other local charges.

Where such charges are not collected during checkout, they may be the responsibility of the recipient in accordance with local regulations.

8. Delayed Shipments

If a shipment is delayed beyond the normal estimated delivery period, please contact us with your order number so that we can review the available tracking and shipping information.

Some delays may result from carrier congestion, customs processing, severe weather, local delivery restrictions or other events outside our direct control.

9. Lost Packages

If tracking indicates that a shipment has not moved for an unusually long period or appears to be lost, contact service@lyvoran.com.

We may ask for your order number and other information needed to investigate the shipment with the carrier.

10. Delivered but Not Received

If tracking shows that a package has been delivered but you cannot locate it, please first check the delivery area, household members, neighbours and any secure delivery location.

If the package still cannot be found, contact us promptly so that we can review the available delivery information.

11. Incorrect Delivery Information

Customers are responsible for providing complete and accurate delivery information during checkout.

If an order has not yet been processed, we will make reasonable efforts to assist with address corrections. Once an order has already been dispatched, changes may not be possible.