1. Return Window

Eligible return requests must be submitted within 30 days after the order is delivered.

Requests submitted after the applicable return period may not be eligible for return or refund.

2. Return Eligibility

To be eligible for a standard return, the item should generally be:

• Unused and unworn;
• In its original condition;
• Free from damage caused after delivery;
• Returned with original labels, tags and packaging where applicable;
• Accompanied by valid order information.

3. How to Request a Return

Please contact our customer support team before sending any item back.

4. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, incorrect or materially different from the product ordered, please contact us promptly at service@lyvoran.com.

Please include your order number and, where relevant, clear photographs showing the issue.

After reviewing the request, we will provide an appropriate solution based on the circumstances of the order.

5. Change-of-Mind Returns

Eligible change-of-mind returns may be accepted within the applicable return period provided the merchandise satisfies the return conditions described above.

For approved change-of-mind returns, the customer is generally responsible for the cost of return shipping unless otherwise stated by our customer support team.

6. Return Shipping Costs

For returns resulting from customer preference, incorrect size selection or other change-of-mind reasons, return shipping costs are generally the responsibility of the customer.

If the item received is confirmed to be damaged, defective or incorrect, we will provide an appropriate resolution and applicable return instructions.

7. Non-Returnable Items

The following items may be excluded from return where permitted by applicable law:

• Items that have been worn, used, washed or altered;
• Items damaged after delivery through misuse or improper care;
• Items missing original labels or required packaging;
• Items specifically identified as final sale or non-returnable before purchase;
• Items that cannot reasonably be returned for hygiene or safety reasons once opened or used.

8. Return Inspection

Returned merchandise may be inspected after receipt to confirm that the item meets the applicable return conditions.

If a returned item does not meet the stated eligibility requirements, the refund request may be declined where permitted by applicable law.

9. Refunds

Once an approved return has been received and inspected, eligible refunds will be issued to the original payment method.

Approved refunds are typically processed by us within 5–10 business days.

After a refund is issued, additional time may be required for the customer's bank, card provider or payment service to post the funds to the account.

10. Original Shipping Charges

Original shipping charges are generally non-refundable for change-of-mind returns unless otherwise required by applicable law.

Where an order issue results from a confirmed damaged, defective or incorrect item, the appropriate refund or resolution will be determined based on the circumstances.

11. Exchanges

If you would like a different size, colour or product, please contact customer support to confirm available options.

Depending on stock availability and the circumstances of the request, the most efficient option may be to return the eligible item and place a new order.

12. Order Cancellation

If you wish to cancel an order, contact service@lyvoran.com as soon as possible.

We will make reasonable efforts to assist, but cancellation cannot be guaranteed once an order has already entered processing or has been dispatched.